Privacy Policy
Last updated: May 4, 2026
Meraki Restoration ("we", "us", "our") respects your privacy. This policy explains what information we collect when you contact us through our website, by phone, or by SMS, how we use it, and your choices.
1. Information We Collect
We collect information you provide directly when you fill out a form, call one of our tracking numbers, or text us:
- Contact details: name, phone number, email address, property address.
- Project details: a description of the work you're inquiring about, photos you upload, and any information you share with us during follow-up.
- Call and message records: when you call or text one of our tracking numbers, we receive the date, time, duration, the originating phone number, and (for calls) optional recordings used for quality and training. Call recording is disclosed by audio prompt or by signage where applicable.
- Website analytics: standard web traffic data such as pages visited, referring URL, browser, and approximate location, collected via Google Analytics and similar tools.
2. How We Use Your Information
- To respond to your inquiry, schedule inspections, send quotes, and complete the work you've requested.
- To send appointment confirmations, project updates, follow-ups, and review requests.
- To improve our services, train our team, and analyze website performance.
- To comply with legal obligations and protect against fraud or abuse.
3. SMS / Text Messaging Program
Phone numbers and SMS opt-in data collected through our forms or by phone are not shared with third parties or affiliates for their marketing purposes. We do not sell your phone number.
Opt-in
By providing your phone number on one of our website forms, by text, or by phone, you agree to receive SMS messages from Meraki Restoration related to your inquiry, inspection, quote, project, follow-up, and occasional review requests.
Message Frequency
Message frequency varies based on your interaction with us. You may receive between zero and roughly fifteen messages per active project.
Costs
Standard message and data rates may apply, depending on your mobile plan. Meraki Restoration does not charge you to send or receive these messages.
Opt-out
You can opt out of further SMS at any time by replying STOP to any message. We will send a single confirmation message and stop sending texts. You can also reply HELP for assistance, or contact us directly at (915) 881-3909 or [email protected].
Carriers
Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.
4. Sharing of Information
We share information only with the service providers we use to operate our business, including:
- Twilio — phone, SMS, and call recording delivery.
- Resend — transactional email delivery.
- Supabase — secure database storage.
- Vercel — website hosting.
- Google — Maps, Solar API for roof measurements, and Google Analytics.
These providers process your information only to perform the services we've engaged them for and are bound by their own privacy and security commitments. We do not sell or rent your information to advertisers, data brokers, or other third parties.
5. Data Retention
We retain customer records, call logs, and project files as long as needed to serve you and as required by law (for warranty, tax, and insurance purposes — typically 7 years). Marketing opt-out preferences are retained indefinitely so we honor them.
6. Security
We use industry-standard safeguards to protect your information, including encryption in transit (HTTPS), encrypted storage, and access controls limiting who on our team can view customer data.
7. Your Rights
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at [email protected]. We will respond within 30 days. You may also opt out of SMS at any time as described above.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated by updating this page.
10. Contact
Meraki Restoration
Phone: (915) 881-3909
Email: [email protected]